Question 1

How quickly can you fix my noisy operation?

Accepted Answer

In most cases, we can address noisy garage door operation the same day you call. Noise is usually caused by worn rollers, lack of lubrication, or loose hardware—all of which our technicians carry on their service trucks. For calls received before 2 PM on weekdays, we typically arrive within 2-4 hours. Emergency same-hour service is also available 24/7 for an additional fee. Once on site, most noise-related repairs take 30-60 minutes to complete. We'll diagnose the source of the noise, explain your options, and provide upfront pricing before any work begins.

Question 2

What causes noisy operation in garage doors?

Accepted Answer

Several factors can cause a garage door to become noisy. The most common culprits are: **Worn Rollers** - Steel rollers naturally wear over time and begin to grind against the track. Upgrading to nylon rollers can dramatically reduce noise. **Lack of Lubrication** - Moving parts need regular lubrication. Springs, hinges, and roller bearings should be lubricated every 6 months. **Loose Hardware** - Nuts, bolts, and brackets can vibrate loose over time, causing rattling and banging. **Worn Springs** - As springs age, they can creak and groan during operation. **Opener Issues** - Chain drive openers are naturally louder than belt drives. If your opener has gotten louder, it may need adjustment or the chain may need tightening. **Track Problems** - Bent or misaligned tracks cause scraping and grinding sounds. Our technicians can quickly identify the source of noise and recommend the most cost-effective solution.

Question 3

Do you offer financing for new industrial door installations?

Accepted Answer

Yes, we offer several financing options for industrial and commercial garage door installations. We work with multiple lenders to provide flexible payment plans including: **0% Interest for 12 Months** - For qualified buyers, pay no interest if paid in full within 12 months. **Low Monthly Payments** - Extended terms up to 60 months with competitive rates. **Quick Approval** - Most applications are approved within minutes. **No Prepayment Penalties** - Pay off early without extra charges. For larger commercial projects, we can also work with your business financing or offer customized payment schedules. Our team will walk you through all available options during your free estimate. Call us at (585) 534-8057 to discuss financing for your project.

Question 4

What brands of garage doors do you install?

Accepted Answer

We're authorized dealers for all major garage door brands including Clopay, Amarr, Wayne Dalton, CHI Overhead Doors, and more. We also service and repair all brands and models, regardless of where they were purchased. Our team can help you choose the right door for your needs and budget.

Question 5

How long does a garage door installation take?

Accepted Answer

A typical residential garage door installation takes 3-5 hours from start to finish. This includes removing the old door, installing the new door and hardware, connecting and programming the opener, testing all safety features, and cleaning up. For more complex installations involving track modifications or structural work, allow a full day. We'll provide a time estimate during your consultation.

Question 6

What warranty do you offer?

Accepted Answer

We stand behind our work with a comprehensive 3-Year Warranty. This covers all labor and workmanship. Additionally, manufacturer warranties on doors typically range from 1-lifetime depending on the product. We handle all warranty claims directly—if something goes wrong, just call us. Our lifetime warranty guarantee means if you're not satisfied, we'll make it right at no additional cost.

Question 7

Do you provide emergency service on holidays?

Accepted Answer

Yes, we provide 24/7 emergency service every day of the year, including all holidays. Your garage door doesn't take holidays, and neither do we. Our emergency line is always staffed, and we maintain on-call technicians throughout our service area. Standard emergency rates apply—no extra holiday surcharges.

Question 8

How often should I have my garage door serviced?

Accepted Answer

We recommend annual professional maintenance for most residential garage doors. This includes safety inspections, lubrication of all moving parts, spring tension adjustment, opener testing, track alignment check, and hardware tightening. Regular maintenance prevents costly emergency repairs and extends the life of your door by 5-10 years. We offer maintenance plans that include annual tune-ups at a discounted rate.

Question 9

Can you match my home's architectural style?

Accepted Answer

Absolutely! We specialize in matching garage doors to your home's architecture. Whether you have a Victorian, Colonial, Contemporary, Craftsman, or Spanish Colonial style home, we have options that complement your design. We carry doors in wood, steel, aluminum, and composite materials with various window and hardware options. Our design consultants can visit your home and provide recommendations based on your architecture and preferences.

Question 10

What areas do you serve?

Accepted Answer

We serve the entire Finger Lakes region from our base in Shortsville, NY. Our primary service areas include Canandaigua, Geneva, Newark, Palmyra, Manchester, Phelps, Lyons, Clifton Springs, Victor, and Farmington. We also serve surrounding communities in Ontario, Wayne, and Seneca counties. If you're unsure whether we serve your area, give us a call—we're happy to help!

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